Online & Instore Purchase Delivery of Your Mattress, Bedhead and Bed Base
The way you receive your mattress, ensemble and bed head are extremely important to us. We have partnered with SleepMaker to simplify the process and provide you with two home delivery services to suit your needs.
1. MAKE IT EASY – DELIVERY & INSTALLATION
SleepMaker will deliver your new bed (base and bedhead if applicable) to your house.
2. MAKE IT SPECIAL – DELIVERY & REMOVAL OF YOUR OLD BED
SleepMaker will deliver your new bed and remove your old mattress or ensemble* when they depart. (Please note, an additional $40.00 removal fee is applicable if you choose this removal service). *See Scope of Service section.
In general, depending on the location of your premises, you can expect to have your products delivered to you within 14 days (country/regional areas may take longer).
Price & Payment
All Kerfird mattresses are free from any additional delivery fees, ie., your purchase price includes this service.Delivery Process & Communication
A. Prior to Delivery
SleepMaker will contact you to discuss the delivery of your new bed. From a selection of available delivery dates, they will establish the best date for you and provide you with a delivery window.
To ensure that the delivery and installation process goes as smoothly as possible for you, they will ask you a few simple questions about the delivery and about your property to establish if there are any obstacles they should be aware of.
On the day before your delivery, SleepMaker will be in contact with you to confirm the delivery window. If you have any questions about your delivery or require a change in the time or date of your delivery, SleepMaker will be happy to help you.
B. On The Day if Delivery
SleepMaker will contact you on the day of delivery.
They will also ask you to check that the bed matches your order (model and size). If at this time it turns out that there are unexpected obstacles at the place of delivery then they will discuss this with you.
All purchasers must complete the ‘Proof of Delivery’ documentation.
What you need to do, in preparation of the delivery:
- Ensure there is a clear access way for the delivery team. This includes putting away or moving valuables and ornaments or other items that could be in the way and having your driveway clear of cars and trailers.
- Please put down floor protection if necessary for your home (particularly if you have wooden floors).
It is Important you note the following:
The Delivery Team will not deliver to premises that are unattended under any circumstances. If someone is unable to sign for your delivery it will be taken back to the warehouse. SleepMaker will call you to arrange a new delivery time and discuss any additional costs associated with your second delivery.
Recipients must be over 18 years old
A responsible person over the age of 18 must be available to escort the Delivery Team into your home and sign for your delivery.
* Scope of Service:
We respect the health and safety of the SleepMaker Delivery Team. All members of the team are unable to:
- remove their safety footwear
- deliver your old Mattress/ Ensemble to another address
- remove doors or other fixtures
- lift any heavy items over obstructions or through windows to complete the delivery
- move furniture or other items
Bed linen, Mattress Protectors, Quilts and Pillows are available for purchase in store only.
All instore purchases of these products, will be required to be taken by the customer at the time of purchase.